See where buyers get stuck setting up your product.

Demo

One product, from manual to numbers.

Orvella is a fictional espresso machine brand we made for this demo. Same steps, three ways.

1. 

   Before

   The manual they had.Twelve setup steps buried in small print, with the safety warning off to the side.
2. 

   For buyers

   The guide they get.One step per screen, read aloud, with a "Did it work?" check at the end.Open the sample guide
3. 

   For the brand

   What you see.Where buyers stop, what they report, and which fix worked. Sample data.Open the sample dashboard

Your numbers

Your setup problems, in numbers.

Today a confused buyer just becomes a return. With Setwell you see it happen, step by step.

• Where buyers stop.The step with the biggest drop, and the tip that would fix it.
• "Not quite" answers.How many buyers said it didn't work, and which fix solved it.
• Returns after setup.Who started a return anyway, matched by order number only.
• Help requests.Who emailed your support from the guide, and from which step.

During the pilot, you get this as a monthly report. With the Shopify app, it's a live dashboard.See a sample dashboard →

How it works

From manual to guided setup, with you in control.

1. Drop in your product manual.A PDF, your product page, photos or the videos you already have.
2. We turn it into a guide.You review every step and every safety warning before anything goes live.
3. Buyers get it after delivery.A link in your Shopify emails or a QR card in the box. Results are matched to your Shopify orders by order number only.

Where buyers find it

Your guide rides on the order.

Each link carries the order number, so every answer comes back to that order. No names, no emails.

• Packing slipOrder #1042

  

  Barista OneQty 1

  Set up your Barista OneScan to start. Try it, it's real.
  Packing slip in the boxA QR printed on the slip for each order. It arrives with the product, so it works for gifts too.
• O

  OrvellaYour Barista One is on its way

  Set up your Barista One →
  Shipping emailThe box just shipped. A button sends buyers straight to setup.
• Arriving Thursday

  OrderedShippedDelivered

  Get ready: 12-min setup guideOpen
  Order status pageA banner on the tracking page buyers already check.
• Order #1042 confirmedThank you, Sam

  

  Barista OneQty 1

  $349

  Total$349

  Your setup guide is ready →
  Order confirmationThe same link in the receipt. On its own it's easy to forget, so it rides along with the others.

Examples with Orvella, a fictional brand.

What's inside

Built like a game tutorial, not a PDF.

• VoiceEach step is read aloud, so hands stay on the product.
• Callouts that follow the voiceArrows and circles appear on your own images the moment the voice mentions them.
• "Did it work?"If the answer is "not quite", the page walks through the most common fixes first.
• Your approvalNothing goes live until you sign off.